Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing details
• WhatsApp Business Data: Business profile information, contact lists, message templates, and campaign data
• Communication Data: Messages, customer interactions, and support correspondence
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

1.2 Automatically Collected Information

• Usage Data: IP address, browser type, device information, and access times
• Analytics Data: Campaign performance metrics, message delivery rates, and engagement statistics
• Cookies and Tracking: We use cookies and similar technologies to enhance user experience and analyze platform usage

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our WhatsApp Business API platform
• Account Management: To create and manage your account, process payments, and provide customer support
• Communication: To send service updates, security alerts, and promotional communications (with your consent)
• Analytics: To analyze usage patterns, optimize platform performance, and develop new features
• Security: To detect, prevent, and respond to fraud, security threats, and technical issues
• Compliance: To comply with legal obligations and enforce our Terms of Service

3. Data Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing and billing
• Cloud hosting and data storage
• Customer support and communication
• Analytics and performance monitoring

3.2 WhatsApp/Meta

As a WhatsApp Business API provider, we share necessary data with Meta Platforms, Inc. in accordance with WhatsApp Business API terms and Meta's data policies.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety.

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: Data transmission is encrypted using SSL/TLS protocols
• Access Controls: Strict authentication and authorization mechanisms
• Regular Audits: Periodic security assessments and vulnerability testing
• Data Backup: Regular backups to prevent data loss
• Employee Training: Staff trained on data protection and privacy practices

5. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain data processing activities

To exercise these rights, please contact us at contact@convergx.in

6. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact us: